We know you have options for senior living technology, but how many of those come with your own personal technical support team? Only Silversphere. Our goal is not just to provide the best technology available, but also to promise the very best support that you will ever find. So think of us as part of your team.
24 Hour Availability
USA-based Contact Center
Online Knowledge Base
Phone & Email Support
Web Based Case Management
Our infinity assurance program is hard to beat. Future-proof your ecall system with your monthly lifetime care and gain access to exclusive upgrades, support, training, and more!
We want to do everything we can to make sure you are equipped and stay equipped to operate your system all the time. That is why we offer an impressive assortment of training courses, resources, and how-to videos which allow you to train your staff on your own terms through our STRATOS™ portal. Whether staff members need a refresher, new features are added to your current system or a new team member comes on board, staff training is made simple, consistent and convenient.
We train you to train yourselves. With Silversphere's “Train the Trainer” program, a designated member of your staff is given all the tools to train and assist other staff members with operational features and basic system questions. With system ownership, your “Community Trainer” is empowered to know the system inside and out.
Silversphere helps train your staff resulting in improved response times and efficiency. Staff in-service training is offered every time we install a system. Our project managers will give direction on operational functions as they pertain to your individual system. As your partner, we will work with your Community Trainer to educate your staff.
We Train You to Train Yourselves