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Emergency Support 24 Hours a Day, 7 Days a Week

We know you have options for senior living technology, but how many of those come with your own personal technical support team? Only Silversphere. Our goal is not just to provide the best technology available, but also to promise the very best support that you will ever find. So think of us as part of your team.

24 Hour Availability

USA-based Contact Center

Online Knowledge Base

Phone & Email Support

Video Tutorials

Web Based Case Management

Remote Diagnostics

Lifetime Care

Our infinity assurance program is hard to beat. Future-proof your ecall system with your monthly lifetime care and gain access to exclusive upgrades, support, training, and more!

infinity Warranty Program - Infinity Program by Silversphere

Imagine never having to buy an ecall system again. Our Infinity program provides customers with all-inclusive lifetime care without a long-term commitment. All for one low monthly cost. It includes:

  • annual system upgrades
  • annual on-site community visit
  • factory certifications
  • free training
  • complete damage protection
  • priority customer support
  • web-based real-time reporting



Our training team's goal is to provide you with the knowledge to make sure you are equipped to operate your emergency call system at all times. We achieve this through an impressive assortment of on-site training courses, online resources, and how-to videos.

We've created an on-demand repository of training that allows you to equip your staff for success at your convenience. Whether your objective is to refresh current staff members, learn new system features, onboard a new team member, or find out how to maximize the use of your system, our training solution is simple, consistent, and convenient.


Silversphere Training Solutions Include

Interactive Training Tutorials

Interactive Training Tutorials

Our training tutorials are self-paced, interactive, and teach you how to use features before you make live changes to your community's system settings. The best part is they are on demand, and available to you 24/7!

Personalized Virtual Training Session

Personalized Virtual Training Session

Each of our virtual training sessions covers the features of your emergency call system that are unique to your community. We will guide you through your STRATOS™ portal and demonstrate how to configure settings. We conveniently record these virtual training sessions for you to view and share later!

Engaging and frequent Webinars

Engaging and frequent Webinars

Stay up-to-date on Silversphere's newest product releases or dive in as we explore current features. We fuse interactivity, system training and live Q&A segments to create a fun and informative webcast that keeps you in-the-know!

On-Site Personalized Training

On-Site Personalized Training

Our on-site training program provides you access to a Silversphere System Trainer ready to help your community learn your emergency call system. Our training is delivered efficiently to ensure your entire team is well versed in using the Silversphere emergency call systems in place.

See what our customers say about our training solutions...

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